Bringing Functional Areas Together around Organizational Learning

Different divisions and functional areas inside the client’s business pursued multiple directions for online training of retailers and employees. There was a lack of clarity on current capability and future requirements. Competing outside vendors sparked internal disagreements.

We conducted a thorough evaluation that resulted in a set of assumptions and strategic questions for the leadership of the five functional areas within two different divisions. The evaluation included a problem- and root-cause analysis. We facilitated a strategic discussion with the leadership that resulted in a clear direction and obvious choice of solution and vendor. We then assisted with the creation of a cross-division and cross-functional steering committee that oversaw the implementation and ongoing operation.

The client has one learning management system across the organization with one set of standards. The steering committee is operating under a charter approved by the company president. Ultimately, the client saved millions of dollars by avoiding major new IT installations and multiple solutions. In addition, the open standards allow multiple vendors to competitively bid on all new learning programs, thereby providing significant ongoing savings.

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