Serious organizations seek excellence and organizational excellence means fulfilling three strategies whether you work in IT or elsewhere in the organization: Deliver ever-improving value to customers contributing to marketplace success Improve overall organizational effectiveness and capabilities Provide for organizational and personal learningAt Kollner Group, we believe that all organizations have the potential for excellence. Because of the lack of committed leadership and a systems perspective to guide the “journey” towards excellence only a few organizations achieve excellence. In our opinion, a committed leadership and systems perspective are essential components for organization performance excellence.